Orders & Payment
How do I place an order?
Browse our catalog, add items to your cart, and check out. You'll get an order confirmation once it's placed.
What payment methods do you accept?
We accept Cash on Delivery (COD) and [online payment methods — bank transfer / card / JazzCash / Easypaisa]. All prices are listed in PKR.
Can I change or cancel my order after placing it?
Contact us on WhatsApp as soon as possible after ordering. We can usually make changes before the order ships, but not after it's been dispatched.
Do you offer discounts or promo codes?
Yes, we regularly run sales and offer promo codes. Follow our WhatsApp broadcast list or check the site banner for current offers.
Shipping & Delivery
Which cities do you deliver to?
We deliver nationwide across Pakistan via [TCS/PostEx].
How long does delivery take?
Typically [3-4 business days] within major cities and [5-7 business days] for other areas.
What are the delivery charges?
[Flat rate PKR 250 / free above PKR 1499 — fill in].
How can I track my order?
Once your order ships, you'll receive a tracking number via WhatsApp/SMS that you can use on the courier's tracking page.
Returns & Exchanges
What is your return policy?
Items can be returned within [7 days] of delivery if unused, unopened, and in original packaging. [Note any non-returnable categories, e.g. opened beauty/hygiene products.]
How do I request a return or exchange?
Message us on WhatsApp with your order number and reason for return, and we'll guide you through the process.
Do you offer refunds?
Refunds are processed via [original payment method / store credit] within [7-9 business days] of us receiving the returned item.
What if I received a damaged or wrong item?
Contact us within [7-10 days] of delivery with photos of the item, and we'll arrange a replacement or refund at no extra cost.
Products
Are your products original/authentic?
Yes, all products sold on Cosmia.pk are sourced to be authentic. [Import On Chain And Other Country/Original Company Products.]
Do you sell both beauty and gadget/accessory products?
Yes — our catalog spans beauty and lifestyle products as well as gadgets and accessories.
A product I want is out of stock. What can I do?
Out-of-stock items are marked on the product page. Message us on WhatsApp and we'll notify you when it's back in stock.
Do you offer product recommendations for my skin type/concern?
Yes, message us on WhatsApp with your skin type or concern and our team can help you pick the right product.
Contact & Support
How can I reach customer support?
The fastest way is WhatsApp [+92 331 8061708]. You can also email us at [cosmia.pk@gmail.com].
What are your support hours?
Costumer Support 10 AM – 8 PM PKT.
Note: Sunday OFF
Note: Sunday OFF
Do you have a physical store?
Cooming Soon With Your Support.